Breadcrumbs

September 2025

Release Summary

Feature

Category

Impact

Quality & Timeliness Analytics

Analytics

Full analytics suite now available to all

Direct MateCat Access

Dashboard

One-click access to MateCat from jobs

Download from Analytics Charts

Analytics

Export request data directly from charts


Quality & Timeliness Analytics

ANALYTICS

Quality & Timeliness Analytics

Complete visibility into translation quality and delivery performance

  • Quality Analytics: Track EPT (Errors Per Thousand words) trends over time

  • Timeliness Analytics: Monitor on-time delivery rates

  • Customizable charts with multiple breakdown options

  • Filter by language pair, service type, and more

  • Save frequently used chart configurations


Quality Analytics

Monitor translation quality across your program:

  • EPT trend charts showing quality over time

  • Compare R1 (first revision) vs R2 (second revision) quality

  • Break down by language pair to identify problem areas

  • View against your contractual quality thresholds


Timeliness Analytics

Track delivery performance against your SLAs:

  • On-time delivery rate trends

  • Identify delays by language pair or content type

  • Spot bottlenecks before they impact your business

  • Break down by service type or connector


Complete Analytics Suite

With this release, all three analytics views (Financial, Quality, Timeliness) are now available to all TranslationOS customers.


Direct MateCat Access

DASHBOARD

Direct MateCat Access

Jump straight to MateCat from any job

  • One-click access to MateCat from the Linguists Jobs view

  • Click the MateCat icon next to any job

  • Opens directly to the relevant content

  • No extra navigation steps needed

  • Faster review and quality checking


How to Use

  • Navigate to the Linguist Page

  • Find the job you want to review

  • Click the MateCat icon next to the job type

  • MateCat opens directly to that content


Use Cases

Scenario

Benefit

Quality review

Quickly check translator work in context

Issue investigation

Jump directly to problematic content

Progress monitoring

See real-time translation progress


Download from Analytics Charts

ANALYTICS

Download Request Data from Charts

Export the data behind any analytics chart

  • Download request-level data directly from Financial, Timeliness, and Quality charts

  • CSV format for offline analysis

  • Export reflects your current filters, grouping, and sorting

  • Includes Request ID and all visible attributes

  • Perfect for deeper analysis or sharing with stakeholders


How to Use

  • Open any analytics chart (Financial, Timeliness, or Quality)

  • Apply your desired filters and grouping

  • Click the download icon on the chart

  • Select 'Download requests .csv'

  • Open in Excel or your preferred tool for analysis


What's Included

The export includes request-level data for the visible chart:

  • Request ID for traceability

  • All attributes shown in the chart (e.g., Service type, Order date, Spend)

  • Only data you have permission to view


Pro Tip

Use this feature to investigate specific trends. See a spike in quality issues? Download the underlying requests to identify the root cause.