Breadcrumbs

November 2025

Release Summary

Feature

Category

Impact

ServiceNow Connector

Connector

Manage translations directly in ServiceNow


ServiceNow Connector

CONNECTOR

ServiceNow Connector

Manage translations without leaving ServiceNow

  • Send and receive translations directly inside ServiceNow

  • No copy/paste or file uploads required

  • Works with AI and human translation

  • Support multilingual tickets, forms, and knowledge articles

  • Reduce handling time while maintaining global quality


Supported Content Types

Content Type

Description

Tickets

Translate support tickets for multilingual teams

Knowledge Articles

Localize your knowledge base for global users

Forms

Translate form labels and instructions

Portal Content

Localize ServiceNow portal pages


How It Works

  • Connect ServiceNow to TranslationOS via the ServiceNow AI Spoke

  • Configure which content types to translate

  • Set your preferred workflow (AI, human, or hybrid)

  • Submit content for translation from within ServiceNow

  • Receive completed translations automatically


Who Should Use This

The ServiceNow Connector is ideal for:

  • IT teams supporting multilingual users

  • Customer support teams handling global tickets

  • Internal portals serving international employees

  • Knowledge management teams maintaining global content


Requirements

The ServiceNow Connector requires ServiceNow admin access for initial setup. Contact your account manager to enable this integration.